Tech Support
  • For Staff Only

    • Request tech support via https://chccit.sherpadesk.com/
    • Login via your CHCCS Google Account
    • While at home, include a phone number to facilitate ease of communication

    For Students and Families

    • Option 1: Contact your school ITF via email with the following information:
      • Your Name
      • The sticker number on your device
      • A clear description of the issue
      • The best method to contact you.
    • Option 2: Contact 919-967-8211 extension 28333.  Please provide the following information:
        • Your Name
        • Your School
        • The sticker number on your device
        • A clear description of the issue
        • The best method to contact you.

    For Instructional Support

    For Staff Only -  Contact your school ITF via email

    For Students and Families -  Contact your teacher or specific questions about your lesson and/or your school ITF via email if you have questions about how to use specific digital tools. 

Access to the Internet

  • AT&T

    All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, they will continue to offer internet access for qualifying limited income households at $10 a month through the Access from AT&T program. They've expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, they are offering new Access from AT&T customers two months of free service.

     
    Spectrum

    Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

Last Modified on March 23, 2020