Tech Support

  • For Technical Support

    For Staff Only

    • Request tech support via https://chccit.sherpadesk.com/
    • Login via your CHCCS Google Account
    • While at home, include a phone number to facilitate ease of communication

    For Students and Families

    • Option 1: Contact your school ITF via email with the following information:
      • Your Name
      • The sticker number on your device
      • A clear description of the issue
      • The best method to contact you.

    • Option 2: Contact 919-967-8211 extension 28333.  Please provide the following information:
      • Your Name
      • Your School
      • The sticker number on your device
      • A clear description of the issue
      • The best method to contact you.

    For Instructional Support

    For Staff Only -  Contact your school ITF via email

    For Students and Families -  Contact your teacher or specific questions about your lesson and/or your school ITF via email if you have questions about how to use specific digital tools. 

Access to the Internet/Acceso al Internet

  • AT&T

    All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, they will continue to offer internet access for qualifying limited income households at $10 a month through the Access from AT&T program. They've expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, they are offering new Access from AT&T customers two months of free service.

    Todos los clientes de telefonía fija de internet para el hogar de AT&T, así como internet inalámbrico fijo, pueden usar datos de internet ilimitados. Además, continuarán ofreciendo acceso al internet para hogares con ingresos limitados que califiquen, a $10 mensuales a través del programa Access de AT&T. Ellos han ampliado la elegibilidad para el programa Access de AT&T a los hogares que participan en el Programa Nacional de Almuerzos Escolares y Head Start. Además, ofrecen dos meses de servicio gratuito a los nuevos clientes del programa Access de AT&T.

     
    Spectrum

    Charter will offer free Spectrum broadband and Wi-Fi access for 60 days (through June 30) to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

    Charter ofrecerá acceso gratuito de banda ancha y Wi-Fi de Spectrum durante 60 días a hogares con estudiantes de K-12 y / o estudiantes universitarios que aún no tienen una suscripción de banda ancha de Spectrum y en cualquier nivel de servicio de hasta 100 Mbps. Para inscribirse llame al 1-844-488-8395. Las tarifas de instalación no se aplicarán a los nuevos contratos de hogares con estudiantes.