At-Home Learning
Page Navigation
- Overview
- Student & Teacher Expectations
- Elementary Extended At-Home Learning Plan
- Secondary Extended At-Home Learning Plan
- Educator Resources
- Family/Student Resources
- Tech Support/Access to the Internet
- Parent Webinars
- CHCCS COVID-19 Site

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For Technical Support
For Staff Only
- Request tech support via https://chccit.sherpadesk.com/
- Login via your CHCCS Google Account
- While at home, include a phone number to facilitate ease of communication
For Students and Families
- Option 1: Contact your school ITF via email with the following information:
- Your Name
- The sticker number on your device
- A clear description of the issue
- The best method to contact you.
- Option 2: Contact 919-967-8211 extension 28333. Please provide the following information:
- Your Name
- Your School
- The sticker number on your device
- A clear description of the issue
- The best method to contact you.
For Instructional Support
For Staff Only - Contact your school ITF via email
For Students and Families - Contact your teacher or specific questions about your lesson and/or your school ITF via email if you have questions about how to use specific digital tools.
Access to the Internet/Acceso al Internet
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AT&T
All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, they will continue to offer internet access for qualifying limited income households at $10 a month through the Access from AT&T program. They've expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, they are offering new Access from AT&T customers two months of free service.
Todos los clientes de telefonía fija de internet para el hogar de AT&T, así como internet inalámbrico fijo, pueden usar datos de internet ilimitados. Además, continuarán ofreciendo acceso al internet para hogares con ingresos limitados que califiquen, a $10 mensuales a través del programa Access de AT&T. Ellos han ampliado la elegibilidad para el programa Access de AT&T a los hogares que participan en el Programa Nacional de Almuerzos Escolares y Head Start. Además, ofrecen dos meses de servicio gratuito a los nuevos clientes del programa Access de AT&T.
Charter will offer free Spectrum broadband and Wi-Fi access for 60 days (through June 30) to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
Charter ofrecerá acceso gratuito de banda ancha y Wi-Fi de Spectrum durante 60 días a hogares con estudiantes de K-12 y / o estudiantes universitarios que aún no tienen una suscripción de banda ancha de Spectrum y en cualquier nivel de servicio de hasta 100 Mbps. Para inscribirse llame al 1-844-488-8395. Las tarifas de instalación no se aplicarán a los nuevos contratos de hogares con estudiantes.